Ampersand

First quarter 2010 reminded us that the earliest and most basic tenets of PR – planning for contingencies and stakeholder communications – never go out of style.  In this issue we look at the lessons in crisis management experienced by Toyota and the tactics deployed in the run-up to the British elections.  We also tackle social media measurement and explore how Internet usage in India is coming of age.

I hope you find our work informative and enjoyable.  As always, I welcome your views and comments.

 
Paul Taaffe
Chairman and Chief Executive, Hill & Knowlton
Paul.Taaffe@hillandknowlton.com