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Measurement PRoponent / PRomulgator

 
Musings about all things communications measurement: myths, milestones, metrics, missteps, best practices.

Canadians less trusting of institutions?

Edelman released the results of their eighth annual trust barometer.  It's a fascinating must-read for anyone in the marketing, communications and reputation management (and measurement) biz. 

After a quick breeze through the results, what struck me as particularly interesting was that results illuminating the Canadian perspective don't seem consistent (generally) with other regions, in some cases, and the report at the aggregate level many cases. 

For example, the report makes the point that trust in business is on the rise and making up for a distinct lack of trust in government.  Not so in Canada according to the results.  Canadians' trust in government has been relatively flat for the last three years.  Canadians' trust in business, NGOs both dropped from last year.  In fact, media witnessed the most pronounced erosion in trust (having peaked last year) with a particularly notable decline in trust in business magazines as a source of credible information. 

Similarly, Canadians' trust in spokespeople including academics, CEOs, and 'a person like you/me' fell while 'a regular employee of a company' rose. 

Social responsibility is more important to Canadians than corporate brand or financial performance.  While this was true of many other regions, what's interesting to note here is that social responsibility and ensuring products meet accepted environmental and social standards was more important to Canadians than the other main regions (U.S. Latin America and the EU). 

Encouragingly, though, while it would seem that Canadians' are less trusting of our own institutions, Canadian companies are, ironically, among the most trusted in the world, the report indicates.   


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Published 14 March 2007 14:51 by Alan Chumley

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About Alan Chumley

In the newly-created role of Director, Measurement, Alan works with clients from the business development phase all the way through their relationship with Hill & Knowlton, identifying the ideal metrics for defining, and then measuring success. Alan marries his background as a communications practitioner with a deep understanding and experience in measuring communications to deliver measurable impact. An active blogger and frequent speaker, Alan is also a resource on trends, theories and the latest insights in measurement. Prior to joining Hill & Knowlton, Alan was the Vice-President, Business Development, at Cormex Research, a Canadian media content analysis and measurement firm. Before this, Alan held increasingly senior positions on both the client and supplier side including: CNW Group (formerly Canada Newswire) as Director, Media Intelligence Services; Bell Canada as Associate Director of Corporate Communication, and ING Canada as Marketing Communications Specialist. Alan is a graduate of the University of Waterloo and holds a post-graduate certificate in public relations from Ryerson University and an M.A. in communication and culture from York University with research focusing on media effects and uses, audience analysis, reception studies and best practices in PR management and measurement. Alan teaches a course in research and program evaluation in Ryerson University’s post-graduate PR certificate program and is a member of the Canadian Public Relations Society’s Measurement Committee.