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Measurement PRoponent / PRomulgator

 
Musings about all things communications measurement: myths, milestones, metrics, missteps, best practices.

What a difference 2 years makes: measuring social media

Katie Paine, one of the measurement industry's pioneers, brightest minds and arguably most vocal supporters of the role that research and evaluation (or business intelligence) should play in communications best practices--who had this to say about measuring blogs back in 2005--recently published a paper for the Institute for Public Relations called:  How to Measure Social Media Relations: The More Things Change, the More They Stay the Same. 

 

My comment here is an observation on how times have indeed changed, not at all a critique of Katie's perspective in 2005 vs. 2007.  In 2005 the perspective of many in the measurement industry was essentially consisitent with Katie's: don't bother measuring blogs.   I suspect many would have attached the word 'yet' to that back then. 

 

In 2007, Katie's paper appropriately recognizes that that has changed calling for blogs to be measured using a variety of tools and tactics (a blend of some pre-existing off-line / traditional methods, some new on-line methods).  

 

While the paper is a good thought provoking discussion piece and a healthy contribution to a necessary dialogue, what's missing (though it might make for a whole other paper down the road, in fairness) is more depth on the notion of measuring and analysing the inter-relationships that make up the social network (and even between on and off-line media).  A sort of applied social networking theory used for some time now in sociology.  The paper does touch on it briefly but there is a great deal of value in taking this approach to measuring social media.  

 

There are a variety of commercial tools/services/software popping up or that have been around for some time intent on getting at this and that could provide another important layer of context and depth:

 

Hill & Knowlton's Influencer Network Analysis / Communications Mapping

 

Other commercial networking applications ( hat tip to Glenn O'Neil )

 

Bottom line: if we're talking about social media, which are really a series of nodes or communities of interest or social networks, let's look at using social networking theory (and related tools) to measure and analyse them.     

 

Moreover, there's some great blog discussion to with whether or not we need entirely new models to measure on-line PR. 


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Published 30 April 2007 14:40 by Alan Chumley

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About Alan Chumley

In the newly-created role of Director, Measurement, Alan works with clients from the business development phase all the way through their relationship with Hill & Knowlton, identifying the ideal metrics for defining, and then measuring success. Alan marries his background as a communications practitioner with a deep understanding and experience in measuring communications to deliver measurable impact. An active blogger and frequent speaker, Alan is also a resource on trends, theories and the latest insights in measurement. Prior to joining Hill & Knowlton, Alan was the Vice-President, Business Development, at Cormex Research, a Canadian media content analysis and measurement firm. Before this, Alan held increasingly senior positions on both the client and supplier side including: CNW Group (formerly Canada Newswire) as Director, Media Intelligence Services; Bell Canada as Associate Director of Corporate Communication, and ING Canada as Marketing Communications Specialist. Alan is a graduate of the University of Waterloo and holds a post-graduate certificate in public relations from Ryerson University and an M.A. in communication and culture from York University with research focusing on media effects and uses, audience analysis, reception studies and best practices in PR management and measurement. Alan teaches a course in research and program evaluation in Ryerson University’s post-graduate PR certificate program and is a member of the Canadian Public Relations Society’s Measurement Committee.