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Measurement PRoponent / PRomulgator

 
Musings about all things communications measurement: myths, milestones, metrics, missteps, best practices.

Newscounter

Thanks to Simon Wakerman who wrote a post about an interesting new site called NewsCounter that is billed as "an impartial service that allows organizations to respond to media coverage and the public the chance to judge two sides of the story." 

Fascinating concept that creates a sort of dialogue between organization > media outlet > organization again > audience and employs, for better or worse, a sort of mass, self-correcting wikipedia style of editing (in this case not an entry but an article, idea, issue, concept, dialogue).     

I love that this provides another way for an audience to actively engage in creating news as opposed to strictly passively consumping it.  'Prosumers' in Don Tapscott's Wikinomics lexicon.   

And, there's an underlying measurement element here that speaks to audience opinion and helps to take the story from a simple output metric (there was a story) to a slightly more useful outtake (what do people think?) metric.   

Each story encourages readers to vote on whether they were more convinced by the original media report or the organization's response to it.  I was surprised to see how often readers indicated they were more convinced by the organization's response. 

Two methodological cautions, however. 

1.  One can see the results of readers that have already voted.  Might this affect your vote? 

2.  In one rare instance in which the vote was evenly split, I voted in favour of the organization's response just to see what would happen.  The results changed from 50%/50% to 33%/67% (organization).  So, not many voters evidently.  In fact, unless I've missed it, the site doesn't show the reader how many votes there were. 


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Published 15 May 2007 14:35 by Alan Chumley

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About Alan Chumley

In the newly-created role of Director, Measurement, Alan works with clients from the business development phase all the way through their relationship with Hill & Knowlton, identifying the ideal metrics for defining, and then measuring success. Alan marries his background as a communications practitioner with a deep understanding and experience in measuring communications to deliver measurable impact. An active blogger and frequent speaker, Alan is also a resource on trends, theories and the latest insights in measurement. Prior to joining Hill & Knowlton, Alan was the Vice-President, Business Development, at Cormex Research, a Canadian media content analysis and measurement firm. Before this, Alan held increasingly senior positions on both the client and supplier side including: CNW Group (formerly Canada Newswire) as Director, Media Intelligence Services; Bell Canada as Associate Director of Corporate Communication, and ING Canada as Marketing Communications Specialist. Alan is a graduate of the University of Waterloo and holds a post-graduate certificate in public relations from Ryerson University and an M.A. in communication and culture from York University with research focusing on media effects and uses, audience analysis, reception studies and best practices in PR management and measurement. Alan teaches a course in research and program evaluation in Ryerson University’s post-graduate PR certificate program and is a member of the Canadian Public Relations Society’s Measurement Committee.