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Measurement PRoponent / PRomulgator

 
Musings about all things communications measurement: myths, milestones, metrics, missteps, best practices.

Factiva publishes “Best Practices in Media Measurement” white paper

Paul Argenti, professor at the Tuck School of Business Research, co-founder and chief advisor for Communications Consulting Worldwide (Fleishman's research and measurement consulting arm) and leading measurement thinker, was commissioned by Factiva to publish a white paper entitled Best Practices in Media Measurement

It's an interesting read.  Though it's very well written, presents a compelling case and, rightly, places PR measurement in a broader business measurement imperative and context, the main thesis of the paper is by no means radical or new:  that "establishing causation" between communications efforts and tangible business outgrowths is critical.  The paper presents establishing causation as the future of communications measurement.  I'd argue that we're already there and that we have been for years.  Those in the communications industry would be hard pressed to have missed umpteen articles in various trade pubs, conference speeches, workshops and webinars pointing to marketing mix modelling used at Miller Brewing and Proctor and Gamble, among others, I'm sure.  Though leading academics like Don Stacks would be, perhaps rightly, skeptical, the advances in technology and statistical methods (in one form or another) that Argenti refers to in the paper have been around, as Mark Weiner points out, for some time. 

That said, the idea that technology is both making this type of measurement easier and more imperative does have merit.   

 


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Published 17 July 2007 16:29 by Alan Chumley

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About Alan Chumley

In the newly-created role of Director, Measurement, Alan works with clients from the business development phase all the way through their relationship with Hill & Knowlton, identifying the ideal metrics for defining, and then measuring success. Alan marries his background as a communications practitioner with a deep understanding and experience in measuring communications to deliver measurable impact. An active blogger and frequent speaker, Alan is also a resource on trends, theories and the latest insights in measurement. Prior to joining Hill & Knowlton, Alan was the Vice-President, Business Development, at Cormex Research, a Canadian media content analysis and measurement firm. Before this, Alan held increasingly senior positions on both the client and supplier side including: CNW Group (formerly Canada Newswire) as Director, Media Intelligence Services; Bell Canada as Associate Director of Corporate Communication, and ING Canada as Marketing Communications Specialist. Alan is a graduate of the University of Waterloo and holds a post-graduate certificate in public relations from Ryerson University and an M.A. in communication and culture from York University with research focusing on media effects and uses, audience analysis, reception studies and best practices in PR management and measurement. Alan teaches a course in research and program evaluation in Ryerson University’s post-graduate PR certificate program and is a member of the Canadian Public Relations Society’s Measurement Committee.