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Anil Dilawri

 
Taking Investor Relations to the Next Level

  • Intrinsic Investors

    McKinsey and Company recently defined intrinsic investors as those institutions that base their decisions on a deep understanding of a company’s strategy, its current performance, and its potential to create long-term value.  Furthermore, they are also more likely than other investors to support management through short-term volatility.

    Sounds too good to be true….but they do exist.

    These are the kinds of investors IR departments want to meet with, attract, retain, and serve.

  • Is it an IR Blog or a Corporate Blog?

    Is an IR blog really that different from a corporate blog?  I don't think so.Mirror 

    Why would an investor (institutional or otherwise) read an IR blog created by a company?

    Most likely, it would be for the exact same reason why that investor would call the company, meet with management, speak to a sell-side analyst about the company, or visit the company’s website - they want to obtain more information about that company.  In turn, that information leads to an investment decision on the company (buy, sell, or hold).

    Bottom line – Even though it’s not called an “IR blog”, a corporate blog that provides insight into a company’s business will very much serve the information needs of an investor.

  • The Power of an Analyst

    Financial analysts are powerful stakeholders in a corporation - and they know it.  When financial analystsFinancial_analyst initiate coverage on a company, upgrade a rating, downgrade a rating, or make significant statements in their research, then investors listen.  Stocks can swing from 1% to 20% based on what an analyst says or does.

    So why do too few companies (especially at the small and mid cap level) not continuously engage financial analysts?  At H&K, we use the term “stakeholder engagement” a lot.  It’s a fancy term for “talking to and informing people who are important to your business”.

    I believe effective financial analyst engagement is the most important (and scalable) ingredient to a high quality investor relations program.

    Have you talked to a financial analyst today?

  • The Commodities (Ka)Boom

    Have you ever heard of Potash Corporation?Potash
    The ticker symbol is POT on the New York Stock Exchange and Toronto Stock Exchange.
    Potash Corporation is a fertilizer producer that is just one example of how crazy the commodities market has become.  Potash’s stock price is up 1495% over the past 5 years.  To put that into perspective, the market capitalization of Potash Corporation is currently higher than that of the Royal Bank of Canada.

    Some may compare this commodities boom to the technology bubble that was created in the late 1990’s and early 2000's.  But is it the same?

    A population explosion among the middle class throughout the developing world along with continued infrastructure growth in developing countries is legitimately fueling demand for these commodities.

    During the go-go days of the technology bubble, companies had difficulty justifying their valuations.  There was very little concrete data available that could validate the lofty valuations of companies that were low on revenue and high on dreams.  That’s not exactly the case in the commodities game these days.  Like Potash, many companies are spinning off tons of free cash flow and the growth data is there.

    From an IR perspective, it is critical for commodities driven companies to provide data, and help interpret data, that justifies their relatively high stock prices.

  • The Art of the Earnings Call

    Coordinating an earnings call is like conducting an orchestra.  There are many moving parts, some strong players, and some weak links.  One thing is for certain with respect to an earnings call, the stakes are high.Surprised_2

    Perhaps the most anticipated and entertaining portion of an earnings call is the question and answer session.  Financial analysts are given an opportunity to fire whatever unscripted question they want at an exposed management team.

    You would think that most management teams would want to appropriately prepare for these Q&A sessions, but far too often that is not the case. CEOs edit away on their prepared remarks, making sure to get every word right.  CFOs pour over the financial statements, ensuring that every number is accurate and financial highlights are ready to be disclosed.

    But how much time is spent on preparing for the Q&A?

    Are the CEO, CFO, and Investor Relations Officer thinking the same way?  Would they answer each question in the same way?  Bottom line – are they prepared for what the Street has to throw at them?

    A well crafted and rehearsed call script means nothing if a management team gets slaughtered during the Q&A.

  • The Value of Tone

    Yesterday, following the announcement of quarterly results, I witnessed a company’s stock price rise Tone17% during the day.  You might be thinking to yourself that the results were quite good.  As a matter of fact, they weren’t.  The results were merely in line with a negative pre-announcement that the company made a few weeks earlier.  Nor was there any new information/data that came to light on the company’s conference call.

    So what gives?  Why the 17% pop in company value?

    The answer is “Tone”

    While the financial results were not surprising, management’s “tone” on the conference call was deemed to be very positive when it came to topics such as deal pipeline and future profitability.

    There’s a reason why analysts and investors listen to quarterly conference calls, even when the numbers are not so rosy.  The audience not only wants to hear what management says, but how they say it.

    Quarterly financial calls are more than just prepared remarks and answering questions.  Members of management need to show confidence, strength, and optimism when presenting to analysts and shareholders.

    So here’s a call to all executives to be aware of your tone when you are center stage.  It could be worth millions in market capitalization.

  • Investor Marketing – The Wrong Way

    Raise your hand if you respond to spam emails.Spam

    Ok – now raise your hand if you think those who send spam hurt their overall reputation by doing so.

    I received a spam email from a junior gold company in Canada today.  Sigh…
    Did they honestly believe that I, or an institutional investor, would become interested in their company/stock because of this unsolicited email?

    Actions like this scream desperation.  In reality, the company is likely not desperate at all.  They probably just don’t have a clue what to do from an investor relations perspective.  Unfortunately, their feeble tactics end up hurting their reputation as opposed to improving their company valuation.

    There are numerous ways of effectively marketing your company to the investment community.  Spam is the worst choice a company could possibly make.

  • Good or Bad?

    What makes a good IR department or good IR program??Good_or_bad
    I have heard those who say “Oh, their stock is down X% so their IR program must be poor”.  The truth is that the stock is probably not down because of a poor IR program.  Chances are very good that the stock is down because of poor company results.

     So how do you judge if an IR program is good or not?
    There are many metrics that one can look at beyond absolute stock price performance:
    • Stock performance versus peers/competitors.
    • Stock performance versus industry indexes.
    • Long-term investment returns (5 years or more).
    • Revenue multiples.
    • Earnings multiples.
    • Short positions.
    • Beta factors (volatility).
    • Market capitalization versus peers.
    • Average daily trading volumes (share liquidity).
    • Ownership profiles.
    • Turnover among top shareholders.
    • Quantity and quality of analyst coverage.
    • Analyst recommendation breakdown.
    • Investor marketing activity.
    • Size and quality of IR database.

    This list of fancy terms can go on and on.  These are great for IR junkies, like me.
    However, there is an easier way to breakdown weather an IR program is good or not, and here it is:

    If a company is performing well, has been meeting or exceeding expectations, and is in good financial position, then shareholders should be rewarded by a higher moving stock price.  If not, then we need to look at the IR program to see what is going wrong.

    If a company is not performing well then the stock will get hit (in some cases, quite badly) no matter how great the IR program is.  However, in this scenario, if the reputation of the management team and the company remains in tact, and investors and analysts see optimism in the future of the company then the IR program has succeeded.

    In the end – you should not always judge an IR program by the company’s stock chart.

  • Are we in a Recession or Not?

    This week Intel, Google, IBM, and Caterpillar all announced impressive financial results.  Meanwhile GE and Wachovia came up short.Recession
    Google stock is up 20% today.
    GE was down 13% last Friday.

    Some bellwether stocks are disappointing while others are hitting it out of the park.
    So is the economy in good shape or not?

    Warren Buffett seems to think we are in trouble, so why are some doing so well?

    These are the questions most investors are asking themselves as they attempt to pick the winners and losers in today’s stock market (and this is clearly a stock-pickers market).

    Investor relations professionals take note – is your company a winner or loser in this market?  If it is a winner, are you getting the word out, do investors truly appreciate your winning ways, and do they understand why you are winning?  If it is a loser, how do you mitigate future risk and help stop the bleeding from a communications standpoint?

    If you don’t have an IR strategy in this turbulent market, create one…..fast.

  • Do CEOs Get Paid Too Much?

    Barack Obama announced today that he wants shareholders to be heard when it comes to executive Stack_of_money_3compensation.

    During periods of economic turmoil and downward moving stock prices we always see executive compensation come to the forefront as a topic.

    When a company’s stock goes up, nobody complains about executive compensation.  When a stock goes down, everything is up for scrutiny (executive compensation, company strategy, financial discipline, product/service offering, etc.).

    So, is it fair to pick on the CEO and the size of his/her compensation package during tough times?  Perhaps the better question is – who decides the CEO’s compensation? 

    The answer is clearly the Board of Directors.  In my opinion there are two levels of accountability when it comes to executive compensation:
    1) The CEO - being a CEO is high risk, high reward proposition.  If you do well, you do very well.  If you do poorly, you’re out (few questions asked).
    2) The Board of Directors (more specifically the Compensation Committee) - it is the Board’s responsibility to represent the shareholders, ensure that a CEO is held accountable, and ensure that a CEO is compensated appropriately.

    As opposed to getting all shareholders involved in a debate on executive compensation let’s look towards the Board of Directors to be more accountable in managing the CEO.

    After all, if shareholders don’t like the job that the Board is doing, the mechanisms are already in place to vote them out.

  • What Happened to Bear Stearns?

    Our capitalistic society was brought to its knees last week.  Bear Stearns, the fifth largest investmentWall_st bank in the US, collapsed - quickly and suddenly.  This was not some dot-com concept company from the early 2000s with no revenue and lots of hopes and dreams.  This was a legitimate Wall St. player with decades of tradition, thousands of employees, billions of dollars in business dealings.

    Even some self proclaimed financial experts have trouble explaining exactly what happened to Bear Stearns.  Portfolio.com sums it up quite well in this post.

  • Let’s Make a Deal

    Lately I have been asked (more than a few times) if the appetite for mergers and acquisitions among companies is diminishing.Handshake

    In general, I don’t think it is.

    Because of the recent worldwide credit crunch, those companies that are required to take on significant debt to fund an acquisition will have difficulty.  It is difficult to find lenders these days.  However, those companies with strong balance sheets, and/or the ability to use their stock price as currency, have the capacity to continue making deals.  Microsoft’s recent offer for Yahoo! is just one (very large) example.

    For many of these cash rich companies, M&A is the most important vehicle for growth.  Growth is often the most important catalyst for increasing shareholder value.  Therefore, the M&A environment isn’t likely to slow down any time soon.

    So, let’s make a deal!

  • The Cost of Not Replying

    In leafing through the November 2007 edition of IR Magazine (I’m trying to catch up on some reading) IReply noticed a small piece on how IR is neglecting investor emails.

    In the study, a staged investor email inquiry was sent out to all companies on the FTSE 100.  Only 53 companies replied within three weeks!

    Shocking, isn’t it?

    Rightly or wrongly, many Investor Relations Officers (IROs) look at emails from retail shareholders as a pain in the neck.  Regardless, response times to email inquiries (retail or otherwise) should be measured in hours, not days, and certainly not weeks.

    Don’t look at the email as a waste of your time.  Look at the response to the email as protecting your company’s (and your IR department’s) reputation.  Before ignoring that email inquiry ask yourself a few of the following questions:


    1) What if this emailer happens to own 100,000 shares of my company?
    2) If I don’t respond, how many people will the emailer tell about their negative experience?
    3) If I do respond, how many people will the gracious emailer tell about their positive experience?
    4) What if this emailer is a personal friend of the CEO of my company and was referred to me by that CEO?

    You just never know, do you?

    It should go without saying, but I will say it anyway.  Every email inquiry to your IR department requires a response.  If you don’t do it as a means of providing good service to your shareholders, do it as a means of protecting your reputation.

  • The World is a Small Place

    It has been an interesting start to 2008.  The Dow Jones Industrial Average is down 4.6% since the start Globe of the year, the US Federal Reserve has dramatically cut interest rates in an attempt to stop the bleeding, the US dollar continues to be beaten down, and the US seems headed for a recession.

    At the same time, China, India, and other significant emerging markets continue to predict robust growth for 2008.

    As IR departments look to develop communication strategies going into Q2 of 2008 the focus needs to be on two elements:

    1) How is our company able to handle the volatile economic environment in the US for the remainder of 2008?
    2) To what extent have we hedged the effect of a weak US economy with diversified revenue from other areas of the world?

    Analysts and shareholders will undoubtedly be focusing on “macro economic factors” when commenting on individual stocks.  It is IR’s job to show the Street that “macro” means more than just the United States when it comes to their individual company.

  • When Not to Listen

    Frequent visitors to this blog know that I have a tendency to be critical of media outlets that pretend to report the facts on equity market activity.Plug_ears

    Yesterday, a large US based news network reported on the Fed’s 0.75 percent interest rate cut.  The anchor women then stated that the Fed’s move “did not work at instilling investor confidence” because the Dow Jones Industrial Average dropped by 128 points.

    That, my friends, is an inaccurate and somewhat irresponsible statement.

    The fact is that if the Fed had not dramatically cut rates yesterday then the losses on the DOW would have been much deeper and much more severe.

    The fact is that the Fed’s move yesterday likely saved individual investors (especially those with retirement savings funds) thousands and thousands of dollars.

    Investor relations professionals need to be aware that the media can misinform the public, including retail investors, on a macro economic and a company specific scale.

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