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Boyd Neil

 
Boyd Neil on corporate social responsibility, transparency, dialogue, and digital "connectedness", which together are driving new corporate communications strategies

CSR and Return on Reputation

There are two ways to look at one set of numbers from the MORI/Hill & Knowlton's global survey of financial analysts -- Return on Reputation: when asked the question Which of the following non-financial elements contribute to your assessment of a company's value?approximately 93% of respondents identified "transparent disclosure and strong governance", second only after "execution of company strategy".

That's good news for those of us -- Don Tapscott and David Ticoll included -- who argue that transparency has, and will, become a driver of corporate reputation. To the same question, however, only 22.0% of respondents identified "social responsibility and community involvement" as non-financial elements affecting their assessment of a company's value, which is dispiriting news for those of us -- like Lynn Sharp Paine, author of Value Shift: Why Companies Must Merge Social and Financial Imperatives to Achieve Superior Performance -- who believe that corporate behaviour will influence financial performance.

Does that just make financial analysts a tough crowd or are there still strong doubts about the putative causal relationship between poor corporate performance and weak social conduct? 

Published 29 March 2006 18:12 by Boyd Neil

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  • Chris Clarke said:

    Hello Mr. Neil,

    Some interesting results! I should hope that companies will learn that being socially responsible as well as being transparent are key factors to their success.

    My fellow Corporate Communications and Public Relations students from Fanshawe College are visiting H&K tomorrow at 9 a.m. You should stop by and say a few words, perhaps on new media, as you're one of the very few PR leaders with a blog in Canada.

    Cheers
    March 30, 2006 08:48
  • Boyd Neil said:

    Thanks for your comment Chris . . . unfortunately I didn't get the message in time to drop in. By the way, interesting e=web site you have there. But clicking on "contact" just refreshes the page and doesn't allow me to actually email you.
    April 4, 2006 15:24

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About Boyd Neil

Boyd Neil is senior vice president and national practice director, corporate communications, Hill & Knowlton Canada.