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Brendan Hodgson

 
Insights from a Canadian PR practitioner on the implications of digital and social media on corporate communications, crisis, issues and reputation management.

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"Words ought to be a little wild, for they are the assault of thoughts on the unthinking." Keynes

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"The finger that rules the dial controls the air." Durant

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Barbarians at the gate? Or already inside

So... (for your consideration)

From: Brownell, Gary
Sent: Thursday, October 20, 2005 1:57 PM
To: Conde Nast Publications-All; FP Fairchild; Parade - New York; Golf Digest Companies-All; Advance Magazine Group-All
Subject: Internet Access Unavailable

We are investigating the inability to access the Internet from several of our offices. We’ll keep you updated on the progress to restore it.

Gary

Appears harmless, doesn't it? And yet, were you to be a Conde Nast employee and were you to "leak" this to an external source in order to justify why you could not be reached, you might in fact (nay, it appears you would) be terminated.

Clearly absurd... Or is it? As the reputational backlash begins against the venerable publisher, one wonders how large corporations are expected to manage instances such as this - instances that will likely become more frequent rather than less - regardless how tame the content. And while, in my personal opinion, the decision to fire this guy is a clear case of over-reaction, we as communicators have to increasingly consider scenarios such as these and their implications on corporate reputation. How do you "discipline" an employee for breaking what might be a clear cut corporate policy, when all that person has to do to get his/her back (justifiably or no) is unleash a tirade against the "big bad boss" into the blogosphere, and see what sticks?

It is unquestionably a new world order.

Published 25 October 2005 13:32 by Brendan Hodgson

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  • Boyd Neil said:

    Great catch Brendan . . . and I think Conde Nast may "catch" it in the blogsphere.
    October 26, 2005 01:09

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About Brendan Hodgson

An 11-year PR veteran and H&K Canada's Vice President, Digital Communications, Brendan specializes in the areas of Digital Communications and Social Media, specifically helping organizations more effectively use the web, social media and its associated tools and technologies to inform, educate and engage their target audiences. When not doing this, and if time permits, he pursues his other passion in the areas of issues management and crisis communications. He speaks regularly to clients and at conferences on the issues of digital communications, social media, and online crisis and issues management.