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Brendan Hodgson

 
Insights from a Canadian PR practitioner on the implications of digital and social media on corporate communications, crisis, issues and reputation management.

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"Words ought to be a little wild, for they are the assault of thoughts on the unthinking." Keynes

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"The finger that rules the dial controls the air." Durant

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Coffee, Tea or... Lung Disease at 40,000 feet

In attempting to satiate my increasing addiction to Digg, I came upon this website for an airline-in-waiting created by a German entrepreneur to cater to the smoking traveller.

Now, I'm not a smoker. And while I believe sufficient evidence exists to unequivocally demonstrate that smoking can kill you and, worse, harm those around you, if said smokers elect to imperil themselves amid the luxury trappings of a flying coffin between Dusseldorf and Tokyo, then who am I to tell them what they can or cannot do (unless, of course, they're bringing children along with them, then all bets - in my view - are off).

But from a purely communications perspective, I would wish to make a few suggestions:

If Smintair's market research demonstrates that demand does exist for such a service as this, then would it not make sense to simply identify that a solution exists, articulate the value of that solution, and provide an appropriate call-to-action (ie. book, invest, advertise etc.)? But to use the site (and whatever other communications channels these folks are using) as a vehicle to grandstand against decades of widely-accepted scientific research is, in my view, folly and can only have an adverse impact on the credibility this company is trying to build - around its business model and its people - in order to succeed. I would imagine that most of the smokers who could afford the 7000-10000 Euro price-tag most likely already understand and accept the risks, but simply seek to ignore them.

More importantly, associating anything with Nazism just can't be good for business.

Rather, where Mr. Schoppmann should focus his communications efforts is on emphasizing the company's commitment to safety, quality of service, and on-time arrival and departure.

Interestingly, according to a recent CNBC interview, non-smokers have also expressed interest in this service, though for the life of me I can't imagine why. I would take wailing infants and stinky toe jam over smoking (though barely) any day.

Published 12 July 2006 08:59 by Brendan Hodgson

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About Brendan Hodgson

An 11-year PR veteran and H&K Canada's Vice President, Digital Communications, Brendan specializes in the areas of Digital Communications and Social Media, specifically helping organizations more effectively use the web, social media and its associated tools and technologies to inform, educate and engage their target audiences. When not doing this, and if time permits, he pursues his other passion in the areas of issues management and crisis communications. He speaks regularly to clients and at conferences on the issues of digital communications, social media, and online crisis and issues management.