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Brendan Hodgson

 
Insights from a Canadian PR practitioner on the implications of digital and social media on corporate communications, crisis, issues and reputation management.

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"Words ought to be a little wild, for they are the assault of thoughts on the unthinking." Keynes

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"The finger that rules the dial controls the air." Durant

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The Dangers of Over-basting Communications

Yesterday, Mark highlighted an ego slam (that may not have been really, but is always fun to rubberneck) between popular video blogs The Show and Rocketboom. But that's not my point.

I'm a big fan of ZeFrank - ever since his hilarious diatribe against a certain airline back in June. His commenters are equally hilarious... and come up with some great lines of their own, some of which could apply to our business also.

Here's one (in reference to a certain talk show):   Let's just say that everyday, she serves her audience a content turkey and ruins it by over-basting with Oprah-juice.

In my 10 years in communications, I've noticed that we sometimes tend to get a bit trigger happy with the O-juice as well... trying to cram every message we can into our press releases, backgrounders (packages, boxes and bags), in order to satisfy the mission objectives, when perhaps a touch of subtlety and restraint is really what's required. Personally, I remember being asked - on a number of occasions - to add 3 or 4 extra paragraphs and sound-bites to a concise and crunchy 3-paragraph release, just to ensure that people really got the message.

It's why I like the creeping influence of social media. It forces us to be real - to talk as if we mean it, and to use language appropriately versus as an anvil falling from the sky.

Published 25 October 2006 09:34 by Brendan Hodgson

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  • Jonathan Dunn said:

    A double-plus-good observation. It seems that part of the problem is that many equate being verbose with having something important to say when often it's exactly the opposite (I blame my years as a philosophy major).

    I'm not sure I'd go so far as to say social media 'forces' us to be real (we've all read/done longer than necessary posts), but it certainly rewards genuine & accessible expression.
    October 25, 2006 19:51

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About Brendan Hodgson

An 11-year PR veteran and H&K Canada's Vice President, Digital Communications, Brendan specializes in the areas of Digital Communications and Social Media, specifically helping organizations more effectively use the web, social media and its associated tools and technologies to inform, educate and engage their target audiences. When not doing this, and if time permits, he pursues his other passion in the areas of issues management and crisis communications. He speaks regularly to clients and at conferences on the issues of digital communications, social media, and online crisis and issues management.