March 2008 - Posts

• The Easter eggs on your desk are saying something...

  LONDON -- My friend at work approached me with a great new conspiracy theory: The company Easter eggs reflect the state of business. This year we found big, heavy ones on our desk, according to Steph, because we had a good year. Last year, she explained, Read More... Posted 20 March 2008 21:04 by David Ferrabee | 1 Comments

• Let's do it at mine...

  LONDON -- I famously tried to get a colleague to join my team by saying "any time you want to come to mine, just let me know." And the young lady smiled nervously and walked off. It wasn't until I was half-way to the bus that I heard the line back in Read More... Posted 19 March 2008 17:06 by David Ferrabee | 0 Comments Filed under: Consulting, People management, Change Management, Conferences, involvement, Engagement, motivation, morale

• Child's play: Facilitation is easy compared to birthday parties

  LONDON -- One of my kids is having a sleep-over birthday party. 12 girls for a murder mystery night. And I'm surprised they haven't killed me. This is a tough audience. They are quite happy saying nice things like "this is boring!" and "you're stupid!" Read More... Posted 16 March 2008 07:42 by David Ferrabee | 1 Comments

• Counterknowledge: It's what you know to be true... that ain't

  DAVOS -- Don't worry. All the clever people have left Davos. I am not here for the WEF. I am here for a boys ski weekend and we've been plumbing the depths of counterknowledge . It's a new word for me too. A Telegraph reporter has just written a book Read More... Posted 10 March 2008 17:00 by David Ferrabee | 0 Comments Filed under: Culture, Consulting, Internal communications, social media, Technology, etc.

• What happened to the Fourth Estate?

  SOHO -- "Hello? Is that Popbitch ?" there's a woman standing by the door buzzers on the pavement outside a seedy-looking Soho doorway. "Yes." "Brilliant. This is Nina, from ABC Co..." and the door buzzes... and up she goes. ( Popbitch is a celebrity gossip Read More... Posted 10 March 2008 14:47 by David Ferrabee | 0 Comments

• Customer service: what the detail communicate about you

  OXFORD STREET -- I am standing waiting for service at a major UK high street bank. It's been a year of disasters. I opened an account with them last year in a fit of unbridled enthusiasm and it went wrong almost from the outset. And the biggest shame Read More... Posted 04 March 2008 13:24 by David Ferrabee | 2 Comments