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Digital London

 
Insight and expertise in Digital PR and interactive marketing

Something to talk about

No, not a misty-eyed post about Badly Drawn Boy's songwriting genius, but instead the launch of a new blogging portal, 2TalkAbout.

Its first incarnation is a Honda-sponsored site where customers and in theory Honda engineers get to mix and talk about Honda. Consumers can sign up and post their thoughts into the portal for others to comment on and respond to.

At the time of writing, there is an interesting mix of branding, praise and criticism. Branding through the Honda logo and an ad for the Honda Civic; praise on the likes of fuel efficiency; criticism on topics such as the blog itself and of car defects like the Civic ES fuel flap (no sign of the engineers just yet though).

All in all a promising start for a community conversation and there is certainly an active community of Honda advocates online to tap into. The question remains the level to which Honda themselves will actively participate in the conversation and act upon requests made by their customers. It's good to listen, but also important for customers to feel that they are being heard.

In the interests of transparency, I am an active follower of Honda's moves in the digital world, having worked on the Honda account for a number of years at my previous digital agency. I was interested to read the thoughts of my old client John Goodbody on the portal: "We like people talking about our cars. And now there’s a blog site where you can discuss your Honda experiences with others or get a useful insight into Honda ownership. We encourage our customers to interact, and this is a great medium for doing just that." It certainly is, John.


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Published 16 March 2006 17:32 by Chris Colby
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