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Insight and expertise in online networked communications

You can handle the web without an adviser

The article posted by FT.com columnist Michael Skapinker has been a hot topic within Digital lately.

He asks the question, "How will consumers respond if they sense the companies’ hand – or that of their PR advisers – behind future campaigns?"

As a company, we work with many brands and look at innovative and creative ways of engaging with their audience. In the past our services have predominantly focused on traditional media. However, with the change in our social behaviour, which seems to rely more and more on the internet, no wonder as communications agencies we are looking at other avenues of conversation. If we weren't, we would be out of business in the very near future.

However, I do feel that it's more a question of where is the world of marketing leading.  How are brands adapting to this phenomenon of social media and how are we as a society communicate and influence each other? That is the real question, from there it leads us to a world of opportunity of creativity and conversation!

What I do find interesting about his article, is that here he is working within a Web 2.0 world, blogging about his opinions expressing them openly, which is great. He speaks about how brands want to control this medium, however should his readers want to send comments one needs to email them through. What happened to user-generated content and open forum of discussion?

My colleague Guy sent him an article which has not been published as yet and took it upon himself to blog about it...He is definitely a more eloquent writer than myself. Have a read...and let me know what how you feel social media is affecting the PR industry or perhaps how PR is influencing social media...


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Published 21 November 2007 17:44 by Gaylene Ravenscroft

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About Gaylene Ravenscroft

Gaylene heads up the Digital practice in the UK. She is an Online PR and marketing specialist. She joined Hill & Knowlton in 2006 and since then has focused on Social Media & Web 2.0 as a core expertise for various clients. Gaylene has been involved in the launch of the LG Shine phone and Yahoo Panama in 2007. She established a Blogger Relations Programme between LG Shine and relevant bloggers to spread word of the Shine phone in the Blogosphere, including Social Networking sites across UK and Europe. The Digital team implemented a similar program for LG Chocolate in 2006 which received a commendation for the 2007 Revolution Awards. Her other clients include Yahoo!, HSBC, Intel & Qualcomm who require strategic consultation and integrated online communications. Her skills include strategic and tactical consultation when developing workable concepts for clients’ online needs to support offline PR objectives. They include Social Media, Online Media, SEO, Web Design and Viral & WOM marketing. Gaylene comes from South Africa where she owned an Internet Development and Online Marketing agency. Her business background has always been in the Digital Marketing arena working alongside clients such as NEC, South African Airways, Alstom UK, Nikon SA & Ellis Park Stadium. Moving to the UK she worked with Halpern Cowan, a Digital agency on clients such as Norwich Union, Supernanny (Channel 4) and e-Booker.