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Why businesses need blogging communities

A lot of people out there in the blogosphere are talking a lot of sense about corporate/business/enterprise blogging. As Enterprise RSS says, Even the New York Times is at it.

What I don't see, however, is any discussion of how. Yes, they're "cheap", "easy to measure", "cut out the middleman", "informal, chatty, down-to-earth". Yes, yes, yes. You can stop now, we're convinced.

The bigger issue for companies who want to get in on the blogging act revolves around the more mundane practical requirements. I see a lot of articles about how companies can set up blogs, who should write them, etc. but I do feel that many are missing the "community" trick.

A corporate blogging community provides many more benefits for businesses than a collection of individual blogs:

  1. They are easily aggregated into a single point of entry (see blogs.borland.com and blogs.msdn.com), quickly demonstrating the breadth of depth of collective knowledge within an organisation
  2. They can be "controlled" by an organisation - you can ensure your community reflects your own policies, not those of an independent blog provider
  3. The software is cheap and simple to implement, whatever flavour of technology you prefer
  4. Readers can subscribe to your aggregated RSS feed, as well as individuals'
  5. The success of individual blogs will reflect well on the wider community - and your brand
  6. By consolidating category taxonomy, you can create sub-communities of interest
  7. All blogs within your community can be branded to reflect your organisation

Software companies seem to have got this (after all, they have a ready developer community who probably want to blog and have something useful to impart), but I see huge opportunities for associations, charities, entertainment and professional services companies.

There are probably many more, but these are the ones that strike me as being the most valuable. I will add to the list if I think of others.


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Published 13 December 2004 12:30 by Niall Cook

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  • Niall Cook said:

    Hi Niall

    It’s a quite interesting discussion your have ignited – thank you for that. What I though feel it lack’s is the internal Knowledge Management dimension.

    For future studies you maybe would be interested to explore Etienne Wenger’s distinction when he describes Community of Practice.

    Best Regards
    Hans Henrik
    December 13, 2004 21:16
  • Niall Cook said:

    Hans Henrik,

    Yes - I think you are right. I am looking at this from an externally-facing, "what can this do for my brand" point of view, but the boundaries between internal and external are getting fuzzier.

    I will certainly take a look at Etienne Wenger's Community of Practice distinction.

    Regards, Niall
    December 13, 2004 22:07
  • Niall Cook said:

    Hi Niall – again

    Interesting – definitely, no doubt.

    Have you tried to take blogging further and beyond PR, Communication and Marketing? My special interest is how companies can use weblogs for different business processes as well. Human Resource but especially R&D has my interest

    Best Regards
    Hans Henrik
    December 15, 2004 09:00
  • TrackBack said:

    As an online communications agency, we are constantly asked about weblogs and blogging by our large clients. A lot of what we advise is repeated on this blog - i.e. businesses need blogging communities. But I'm wondering how we can give these companies something more tangible than nuggets of advice.
    December 21, 2004 09:06
  • TrackBack said:

    In her assessment of JotSpot's decision to create a company blog, Evelyn Rodriguez says:

    a lot of the team members have their own personal blogs - which as far as I'm concerned does just as much good if not more good than the officially sanctioned company ones

    Whilst I appreciate that Evelyn has been in this game longer than my paltry 21 posts, I'm really not sure I agree.

    In a previous post, I outlined the benefits I think blogging communities offer over and above a collection of individual blogs...
    January 12, 2005 09:11
  • Fundraising Technology said:

    Just came across a survey undertaken by the Justgiving website last month, which found that one in three online donors would not have given at all if they couldn't have done so via the internet. Put very simply, this means
    August 14, 2005 19:47
  • Marketing Technology said:

    I just heard about a blogging community that has been set up by the March of Dimes charity in the US...
    August 15, 2005 15:14
  • Marketing Technology said:

    Seems slightly bizarre to be reporting on a company not setting up a blog, but I found this snippet from...
    August 16, 2005 19:47
  • Marketing Technology said:

    Anil Dash, writing on the SixApart ProNet blog says, "many companies need to start a number of blogs."
    Welcome to the party, guys.
    November 15, 2005 12:38
  • Positive Impact said:


    A few Metropolitan Police (the force that serves London) officers appear to
    have had their collars...
    March 13, 2006 10:42

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