Imagine you created one of the most successful blogging platforms in history, used by millions.
Imagine your service was so successful that your infrastructure simply couldn't cope with your existing customers, let alone new ones.
Imagine that you needed time to put new infrastructure in place and that your service was still going to be patchy.
Imagine you were facing a major customer service crisis and the potential collapse of your business as a result.
What would you do?
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