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Culture, Communication & Change

 
By Sam Berrisford, Senior Consultant, Change & Internal Communications, London

CSR and corporate moral conviction

I spent two days last week working with a client a few miles from the ancient city of Maastricht in the Netherlands. It was a meeting with an impressive group of individuals - a CEO, two board members, a chief scientist, programme managers and a range of subject experts.

There is no doubt that all of the attendees were more informed, more experienced in their field and probably a great deal more intelligent than I am. 

So why was I there?

My role was to facilitate. To help the group articulate their positions and reach an agreement on the way forward. Thinking back on those two very intensive days, it occurs to me how much of my work is simply facilitation - helping unlock the knowledge and creativity of others. It is humbling to consider this and strangely liberating at the same time.

In this case, we were there to help develop a strategy for corporate social responsibility (CSR). As a result of our efforts it could be that the company will decide to set up an endowment fund that will see a flow of funding for science and technical education and for water management in the developing world. Corporately they are in the business of trying to help alleviate poverty and ignorance.

I have a very small part to play in this, but I am proud to play it.

And this thought does feed back to what I think is a core business reason for doing CSR. The feeling that you can be proud, as an employee, of what your company is doing in the world - above and beyond providing great customer service and fantastic products. That you can be proud that a company can act - "out of conviction" - as the inspirational CEO put it.

That there is something more to being a company than the pursuit of profit. That there is a place for serious moral conviction at a corporate level.


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Published 25 August 2007 11:44 by Sam Berrisford

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About Sam Berrisford

With over fifteen years experience as a business communicator, Sam is a senior consultant with the Change and Internal Communications practice at Hill & Knowlton. Before joining Hill & Knowlton, Sam worked at Royal Mail Group and more recently at the BBC. Here he helped develop a range of strategic, culture change and internal marketing programmes – managing stakeholder relationships in a complex and uncertain organisational environment. Sam has a background in broadcast journalism. He is a performance coach and creative facilitator. He regularly speaks at conferences in the UK and overseas and has published articles on many aspects of business and stakeholder communications. He is an Accredited Business Communicator and a former UK president of the International Association of Business Communicators. Sam has two children in their twenties and is an enthusiastic sailor, bonsai grower and photographer. When not doing any of these things he likes to curl up with a good book.