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Elbow Grease

 
Getting results in PR & digital communication

Working with journalists in the age of social media

As a digital specialist, I am sometimes challenged to defend the idea that social media will soon abolish the role of mass media in our society.

But I always decline, because that idea is ridiculous.

Social media is not replacing mass media, but it is changing the world that mass media writes about, as well as how journalists go about their work.

Likewise, it is starting to change how PR interacts with journalists. Or at least it should be — especially when it comes to working with technology journalists, who are the most likely to be using RSS readers and publishing personal blogs of their own.

For anyone in PR who wants to take this journey, here's a step-by-step guide.

1. Starting blogging. Once you start putting your own views on public display, you'll find more humility and complexity in your writing than in most media releases. You'll also be ready for Step 2, which is...

2. Start reading. Chances are you were already skim-reading every blog written by every journalist you work with, but now that you're a blogger yourself, you'll really read them. Slowly.

3. Start conversing. No, I'm not talk about the sycophantic comments I've seen some PR practitioners leave on journalists' blogs. I'm talking about really discussing an issue — being ready to change, but also challenging what some journalists have written when that's warranted.

4. Share this with clients. By inspiring them to become bloggers too, we're helping them to be more effective spokespeople in all situations.

5. Pitch less. The more confidence you have that the media sees your clients' blogs, the more selective you can be in bringing each story idea to their attention. This will make you a more valued source of usable leads over the longer run.


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Published 27 August 2007 23:11 by Steven Noble

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Comments

  • Josh Hallett said:

    I usually give the same advice, except I switch #1 & #2.    Start reading (i.e. listening) first before you start talking :-)

    August 27, 2007 14:51
  • Steven Noble said:

    Cheers Josh. I know what you mean, but as long as the new blogger starts listening before they connect with anyone else (Step 3), I'm happy. :-)

    August 27, 2007 20:32
  • Gavin Heaton said:

    My favourite step is no 3 (though I would bring that up higher too) ... it is fine to "lurk" on blogs to get a sense of what is going on, but it is not until you enter into discussion that you begin to get a sense of the dynamic nature of social media.

    August 27, 2007 22:05
  • Simon Sharwood said:

    Client blogs? Are there any? Are there any worth reading?

    As a journo I would be very suspsicious of a vendor blog, given the likely motivation of spreading the word and selling more stuff!

    September 15, 2007 22:13
  • Steven Noble said:

    Hi Simon. Fair enough -- healthy scepticism is a good policy for most of us, and an essential part of journalism. In the face of scepticism, the best policy is communication -- one of the reasons we encourage our clients to blog.

    September 16, 2007 09:08

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