Comments on: Putting words into action – JetBlue’s Customer Bill of Rights faces its first test http://blogs.hillandknowlton.com/brendanhodgson/2007/02/26/putting-words-into-action-jetblues-customer-bill-of-rights-faces-its-first-test/ At the intersection of yesterday & tomorrow Mon, 20 Jan 2014 15:48:33 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: moltar http://blogs.hillandknowlton.com/brendanhodgson/2007/02/26/putting-words-into-action-jetblues-customer-bill-of-rights-faces-its-first-test/comment-page-1/#comment-156 moltar Mon, 26 Feb 2007 14:19:19 +0000 http://blogs2.hillandknowlton.com/brendanhodgson/7403.aspx#comment-156 Check this one out: <a href="<a rel="nofollow" target="_new" href="http://www.mouseprint.org/?p=211">">http://www.mouseprint.org/?p=211"></a> JetBlue’s Customer Bill of Rights: The Big Loophole</a>. Check this one out: <a href="http://www.mouseprint.org/?p=211"&gt; JetBlue’s Customer Bill of Rights: The Big Loophole</a>.

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By: Brendan Hodgson http://blogs.hillandknowlton.com/brendanhodgson/2007/02/26/putting-words-into-action-jetblues-customer-bill-of-rights-faces-its-first-test/comment-page-1/#comment-155 Brendan Hodgson Mon, 26 Feb 2007 14:05:08 +0000 http://blogs2.hillandknowlton.com/brendanhodgson/7403.aspx#comment-155 Hey Boyd, in my view, the answer - as it relates to the actions being taken - is simply that an organization must be realistic in what it can hope to achieve, particularly in times of crisis. Was that the case for JetBlue? Who's even to say (yet) that the Bill of Rights has failed? This is their time to shine. I guess all I'm suggesting is that when you set out such commitments publicly, you would hope the machinery would be in place to deliver on those commitments. Most certainly, their efforts to acknowledge the first incident and apologize was a step in the right direction. Hey Boyd, in my view, the answer – as it relates to the actions being taken – is simply that an organization must be realistic in what it can hope to achieve, particularly in times of crisis. Was that the case for JetBlue? Who’s even to say (yet) that the Bill of Rights has failed? This is their time to shine. I guess all I’m suggesting is that when you set out such commitments publicly, you would hope the machinery would be in place to deliver on those commitments. Most certainly, their efforts to acknowledge the first incident and apologize was a step in the right direction.

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By: Boyd Neil http://blogs.hillandknowlton.com/brendanhodgson/2007/02/26/putting-words-into-action-jetblues-customer-bill-of-rights-faces-its-first-test/comment-page-1/#comment-154 Boyd Neil Mon, 26 Feb 2007 13:57:32 +0000 http://blogs2.hillandknowlton.com/brendanhodgson/7403.aspx#comment-154 So, is the answer to say nothing at all? I still think JetBlue did the right thing even if the performance this weekend doesn't live up to Customer Bill of Rights promises. So, is the answer to say nothing at all? I still think JetBlue did the right thing even if the performance this weekend doesn’t live up to Customer Bill of Rights promises.

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