Comments on: Issues management and the social Web – black and white, or shades of gray? http://blogs.hillandknowlton.com/brendanhodgson/2007/08/28/issues-management-and-the-social-web-black-and-white-or-shades-of-gray/ At the intersection of yesterday & tomorrow Mon, 20 Jan 2014 15:48:33 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Boyd Neil http://blogs.hillandknowlton.com/brendanhodgson/2007/08/28/issues-management-and-the-social-web-black-and-white-or-shades-of-gray/comment-page-1/#comment-256 Boyd Neil Tue, 28 Aug 2007 23:23:45 +0000 http://blogs2.hillandknowlton.com/brendanhodgson/9304.aspx#comment-256 <p>A far more articulate look at the issue than my post. I would only answer your question "does responding lend credibility to the "instigator" where none previously existed?" -- and your implied belief that it might -- with a no. </p> <p>Instigators should be taking seriously not because they are credible or convincing but because they can, well, instigate and find an audience. By treating them with respect, honesty and transparency, however, you do more to undermine their credibility than by not responding. </p> A far more articulate look at the issue than my post. I would only answer your question "does responding lend credibility to the "instigator" where none previously existed?" — and your implied belief that it might — with a no.

Instigators should be taking seriously not because they are credible or convincing but because they can, well, instigate and find an audience. By treating them with respect, honesty and transparency, however, you do more to undermine their credibility than by not responding.

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