About Digital & Crisis / Issues Management

The H&K Digital team offers a series of customized training sessions for organizations interested in learning more about the impact of digital technology and social media on crisis communications and issues management in a Web 2.0 world.

Structured as half-day or full-day sessions, H&K’s engaging and highly interactive training approach will: 

  • introduce communicators, technologists and emergency response specialists to the opportunities and risks presented by the ever-changing digital environment,
  • encourage strategic thinking around the integration of digital and social media into your existing crisis management processes,
  • provide communicators with the knowledge and tools to guide appropriate, ethical and responsible digital crisis response.

We work with each client to create a program tailored to your organization and your industry. Topics covered include:

  • The Changing Face of Crisis Communications
  • Principles for Managing Crisis in a Web 2.0 World 
  • Best Practices
  • Policies and Protocols
  • Optimizing Your Digital Footprint
  • Crisis Management Digital Tools and Technologies
  • Responsible Outreach
  • Emergency Response Team Integration

Each session concludes with a series of scenarios to encourage strategic thinking on digital integration during a crisis, be it the result of a natural disaster, accident, or crisis of confidence.

To learn more about H&K’s Crisis & Digital Training, don’t hesitate to contact us at the following coordinates:

Brendan Hodgson
Vice President, H&K Digital

Office: +1 613 786 9953
Mobile: +1 613 290 4920
email: brendan(dot)hodgson(at)hillandknowlton(dot)ca