Much like Dell on the day it launched its first corporate blog to a cacophony of the 'righeous', Skittles faced off against the wrath of the (m)asses and (barely) endured. Trent Reznor, on the other hand, is calling it quits. And can you blame him?
I will be tuning out of the social networking sites because at the end of the day it's now doing more harm than good in the bigger picture and the experiment seems to have yielded a result. Idiots rule.
Without question, the social web is a toxic place - often filled with vitriol and hate and the desire of a vocal few to knee-cap anything and anyone attempting to elevate the conversation (or at least keep it civil). And it's often why marketers are afraid to play in this space. Which would be wrong. As wrong as it is to attempt to jump in with no understanding of the "rules" and "customs" of the communities they are seeking to target and engage.
In the social web, it's not only the brands that need to be thick-skinned, it's the people behind the brands, or those that represent them. Are they prepared for what they might face? And are rules in place to ensure they know how to respond - whether to silence the attacks that are flung at them without merit, to walk away, or - and dare it be said - to fight back.
