Hill+Knowlton Strategies

Fresh from watching the stunning (and stunningly long) part one of The Hobbit movie extravaganza, I am reminded of the lasting power of amazing content. I know every word of the book, so will happily stand online for all the movies — despite the fact that Peter Jackson’s version is way more gory video game than the novels I love.

Brands have been content publishers for even longer than The Hobbit has been around. The first infomercial was broadcast on the radio in 1922. I don’t know what the storyline was, but I’m guessing it was no sequel spawning epic. Yet if I make just one prediction for marketing in 2013, it’s this:
Brand content will compete with top shelf entertainment.

Like most year end predictions, this is of course already happening. And the reason digitally savvy brands put Hollywood levels of talent, craft and love into what they make is because they are competing for the limited attention of the very same people going to the movies, playing the video games, and yes, even reading books. Sticking ads around the entertainment is giving way to being good enough to be the entertainment. Hello Red Bull, Will it Blend, new style advetorials and every Facebook Page actually worth a Like.

What will content marketing look like in one year? We asked a few smart people for their sharable soundbite.

Many thanks to Claire Candler, Johanna Virtanen of Kiosked, Seb Bell and Brendan Hodgson for their views in the clip above. And thanks to our other D2 Content speakers who gave us some excellent Top Tips for Successful Content Marketing and Advice for budding Contentrepreneurs. Happy Holidays everyone and see you in 2013.

While content has been king on the Internet forever, there is no doubt that it is getting an ever increasing amount of attention. (Even if not everyone likes the term.) For me, I love to see brands offer real value in their communications, rather than just pushing out another empty ad slogan. But it requires an honest mindshift for corporations to become Contentrepreneurs. So we asked some of the bright minds at our most recent Demystifying Digital conference, D2 Content, for their insight and advice.

Top Issue or Barrier for Brands: Cultural Change

Alex Hultgren of Ford, Jon Steinberg of BuzzFeed, Steve Webb of Google, Johanna Virtanen of Kiosked

Top Tips for Brands: Take risks. Emotional hooks. Don’t forget about relationships.

Seb Bell of H+K, me, Simon Langford of GE, Johanna Virtanen of Kiosked, Richard Fletcher of the Telegraph.co.uk, Richard Millar of H+K, Jon Steinberg of BuzzFeed, Alex Hultgren of Ford

At our Demystifying Digital conference on content marketing (#HKD2), I spoke about the concept of brands becoming Contentrepreneurs. Taking advantage of the super smart people on our stage that day, we asked them to give us a soundbite worth of advice for clients who want to become Contentrepreneurs. In fast, furious D2 fashion, here are some great tips, including these wise words from Tumblr:

“Have fun. And don’t be afraid.”

Enjoy the video and share your tip below or via tweet.

1. Value Creation.

2. Commitment.

3. “Create Once. Distribute Everywhere.”

Prior to our Demystifying Digital conferences, we survey our client delegates to measure interest in online platforms. Google+ always ranks in the top three results. Launched in June 2011, in the now familiar invite-only to build buzz mode, G+ opened up to everyone soon after. Brand pages were officially added in November 2011, although early adopter Ford famously got to keep their Page. Last month’s redesign and last week’s new mobile app, show the love and importance of G+ to Google overall. Admittedly a fan of the Circle concept, I think now is a good time to highlight some key points about the platform. Perhaps it was inevitable, but imho it was a major PR mistake to allow Google+ to be defined by the media as a competitor to Facebook. I believe it is something quite different.

1. Google+ is not ‘another Facebook’ — it is a social unifier for all Google products

Googler Paul Coffey, speaking at D2 Energy, officially described G+ as a layer, not another channel. Altimeter analyst and Twitterati Jeremiah Owyang agrees, “…all of google is one product.” Google’s recent move to reduce more than 60 privacy policies for their products (like YouTube, Gmail, and Search) down to one main policy is part of their stated intention to ‘treat you as a single user across all our products’. For brands, clearly this helps Google show more relevant search results and ads. And the social layer of G+ means I can look at a Search result page in ‘regular’ Google and see which products my connections have +1 or linked to. Another just announced integration is the ability to engage with G+ content (view, comment, +1, etc) through a Google+ notification email in Gmail. Destination sites are so old web. Google products with G+ functionality will be anywhere on the Internet a user is likely to want or need them.

2. The creative possibilities of Hangouts are ever expanding

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Today is the seventh in our series of Demystifying Digital conferences. I’m really proud that D2 (as we affectionately call it) has grown from our London 2010 launch event into an ongoing platform to educate and inspire our clients. For 2012, we’ve added sector specific days, like D2: Healthcare and D2: Energy.

The concept for this conference grew out of the educational work the Interactive Lab does with brands. I talk with a lot of clients who just want straight talk on what the different platforms do and why their brand should care. The cult aspect of social as the solution to everything doesn’t help communications executives tasked with leading integrated strategies for multinational brands. So we launched the private Demystifying Digital conference as a fun event to showcase what we do with our bespoke workshops and hands-on training for clients and their staff. Understanding how the tools work functionally, overlapped with the knowledge of how real people are using these platforms as part of their lives, makes it much easer to cut through the hype and figure out just where our energy and resources need to focus. Resources, sadly, are always limited, but creativity, thankfully, is renewable.

Will be posting more of the content from today later on. Many thanks to our amazing speakers and all our energetic delegates. We ♥ you.

Last week, H+K Strategies held its first D2 event of the year which was also our first sector-specific D2 for the healthcare sector.  Demystifying digital in the healthcare sector provided a wealth of interesting and insightful tips for healthcare communicators to use in the future.

H+K was joined by Kantar Health, Orital Consultancy, H+K Denmark, Kai Gait (former digital commerce marketing manager, GSK)and Google+ each of whom gave presentations highlighting the key challenges, developments and tips for healthcare PRs looking to extend their communications strategy into the digital sphere.

Kantar Health informed our attendees key stats about healthcare consumers. 47% of people write comments about brands, mainly to share or offer advice. Further to this, 70% of people surveyed said they are influenced by ‘social comments’, mainly from other users rather than from the brand. This insight reiterates the importance of social media and the challenges that brands must to respond to, listen to and engage with.

Arve Overland from H+K Denmark talked about Mobile Health. Digital’s move to mobile apps is an area in which the healthcare industry needs to assess whether the platform is right for them. Healthcare app devices generated $718m in 2011, although this figure is impressive, how can PR’s ensure they are creating a good mobile app in a cluttered environment.

1. Does it solve a problem – is there a need?
2. Does it extend product offering onto phone?
3. Does it provide information, reference or education?
4. Does it increase productivity?

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Tomorrow,  H+K Healthcare takes centre stage in Soho Square, with H+K Strategies‘ first-ever sector-specific Demystifying Digital (#HKD2).  With a formidable list of participants and speakers from major platforms as well as industry leaders from the public and private sector, the event is poised to make a real difference to our understanding of what’s possible and where we should be heading with healthcare digital communications this year. Kantar Health and Orital will talk about how patients and physicians really use the internet, Google will help us understand how we can make the most of Google+ and key note speaker, Kai Gait, Former Digital Commerce Marketing Manager, GSK will share specific examples of how to add value to our work with healthcare communities through digital initiatives. If you’re not able to come along tomorrow, don’t forget to follow #HKD2 on Twitter or check out the blog for a post-event summary.

We’ll be back on the blog after the event to let you know how it all went!

I’m excited to be here at our office in Copenhagen polishing my presentation for tomorrow. This is our third full day D2 conference of 2011 following on the London event in June. We are blessed to once again have top shelf speakers from Facebook, Google Mobile, TNS, Wikipedia and especially welcome a new addition: Google+. In an input survey we are doing with our clients to structure the next conference, we had more clients asking to learn about Google+ than any other platform.

Follow #HKD2 for snippets from the day. We will be posting some of the presentations afterward. My short but sweet talk below to get the ball rolling. It explains what we mean by Demystifying Digital; feel free toping me if you want the voice over.

As you may know from previous posts, I’m a devotee of Lucy Kellaway’s weekly column in the FT on working life. Her missive last week declared war on the use of Powerpoint by presenters. As she sees it, Powerpoint leads to boring, ineffective presentations which “lower the quality of discussion and lead to bad decisions”.

We wouldn’t go that far, but we do recognise there is a definite art to the use of Powerpoint to make sure that it’s a useful tool for supporting your delivery to an audience. So, below are a series of top tips from across the agency on how we believe you can get the best out of it.Thanks to Ed, Nick, Matt and Candace for their thoughts.

Powerpoint - making best use of it can be tricky (Image: PresentationMagazine.com)

1. Know when (not) to use it – Powerpoint isn’t Word, and similarly Word isn’t Powerpoint. Sadly, they’re often mistaken as being interchangeable. They aren’t. Powerpoint slides and lots of text are a very unhappy couple and serve to do only two things: bore your audience, and distract them from your speech as they struggle to read all the information on the slide. This is something Lucy Kellaway’s colleague noted in a defence of Powerpoint this week.

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