Twelve Tips of Christmas: #12 Everything in moderation

We can’t actually take credit for thinking this one up as it was passed on to us by a former client several years ago.

The expertise to make good decisions under pressure is developed over years of experience, but at the end of the day you’re only ever as good as your last judgement call. Unfortunately, alcohol can have a remarkably deleterious effect on our ability to make sound judgements.

This obviously isn’t such a problem if your crisis hits at 11:00 AM on a Wednesday (we hope), but it’s an unpleasant consideration when it comes to weekends and holiday periods.

One way of handling this that we’ve seen used to great effect in the past is to have a 12-month calendar of crisis ownership in your organisation. This model maps out who’s going to be responsible for managing a crisis on a month-by-month basis; the designated crisis owner for each month is then required to “stay dry” for the period. It’s not a bad approach, so long as you have the resources to manage the rotation. There’s also a large element of organisational culture at play here.

Ultimately though, there are two considerations that need to be addressed. Firstly, if you’re on call then you really should be in suitable shape to be ready to work at a moment’s notice (as you would be at any other time of year). Secondly, if you’re likely to be letting your hair down, consider whether it’s appropriate for you to be the go-to person in the event of a crisis. If you can be unavailable while you’re on a holiday, you can be unavailable for a weekend. Just make sure you’ve got the fort covered.

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