Media Insights and Crisis Expertise » reputation Your destination for best practice issues and crisis management, current issues, media training, presentation skills, consumer advocacy and strategic issues management Wed, 26 Oct 2011 16:40:31 +0000 en hourly 1 Ugly rumours – online reputation management Wed, 28 Oct 2009 12:32:48 +0000 Grant Smith (Former Member) Online rumour mongering threatens brands every day. This piece in a recent issue of Communicate Magazine provides some insights into managing the threat, including a great response model used by the US Air Force, and commentary by Hill & Knowlton’s own Peter Roberts.

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