Sorry, what did you say?

14 November 2006

I’m reacquainting myself with Professional Services Automation, a book I bought some time ago. It’s just as well I suppose, as the section on knowledge management indicates:

After one day, we forget 46% of what we have heard.
After seven days, we forget 65%.
After 14 days, we forget 79%.

I wonder what the 21% we remember is?

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One Response to “Sorry, what did you say?”

  1. Nathan Gilliatt

    1. Things we remember we remember.

    2. Things we remember we forgot.

    3. Things we forgot we forgot.

    And then there’s the "oh, yeah!" moment for things we forgot we remember.

    What was the question, again?

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