Comments on: You May Prefer to Give us a Call… Part 2 http://blogs.hillandknowlton.com/niallcook/2008/03/28/you-may-prefer-to-give-us-a-call-part-2/ Combining marketing and technology to develop new markets and grow existing ones Sun, 27 Mar 2011 11:35:19 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Stephen Waddington http://blogs.hillandknowlton.com/niallcook/2008/03/28/you-may-prefer-to-give-us-a-call-part-2/comment-page-1/#comment-648 Stephen Waddington Mon, 31 Mar 2008 13:44:00 +0000 http://blogs2.hillandknowlton.com/niallcook/10468.aspx#comment-648 <p>Niall - I had exactly the same issue last year with npower - a house and barn with separate supplies that have been combine and renamed. It took 3 months to fix - and only then because a super call centre agent spent 90 minutes working through all the issues with me. I'm now an acknowledged expert on meter configurations and the NPAN numbering schema. Cheers, Stephen</p> Niall – I had exactly the same issue last year with npower – a house and barn with separate supplies that have been combine and renamed. It took 3 months to fix – and only then because a super call centre agent spent 90 minutes working through all the issues with me. I’m now an acknowledged expert on meter configurations and the NPAN numbering schema. Cheers, Stephen

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By: Leo Bottary http://blogs.hillandknowlton.com/niallcook/2008/03/28/you-may-prefer-to-give-us-a-call-part-2/comment-page-1/#comment-647 Leo Bottary Fri, 28 Mar 2008 11:13:59 +0000 http://blogs2.hillandknowlton.com/niallcook/10468.aspx#comment-647 <p>Sorry to hear about your poor client service experience Niall.  Today, I posted a short client-service related radio spoof that should help ease the pain.  Have a good weekend!   </p> Sorry to hear about your poor client service experience Niall.  Today, I posted a short client-service related radio spoof that should help ease the pain.  Have a good weekend!  

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