Professional use of social media on behalf of Hill & Knowlton and clients

When it comes to using social media professionally (i.e. as part of a pitch, client campaign or when representing Hill & Knowlton), please follow these basic principles:

  • Understand the rules, beliefs and desires of the online communities you communicate with.
  • Don’t engage with social or consumer-generated media on behalf of a client without their knowledge, permission and guidance from the Hill & Knowlton consultant leading the engagement, or if it contravenes a client’s own policies.
  • Understand your clients’ policies and abide by them. Where there is irresolvable conflict, Hill & Knowlton’s principles prevail.
  • Disclose who you are and who you work for (both agency and client).
  • Be honest and don’t pretend to be someone or something you are not.
  • Respect the privacy and contact preferences of each individual you interact with, where available.
  • Where practical, link to our principles in your opening communications (

Please feel free to use, copy or adapt these principles as part of your own social media policies, ensuring that you read the accompany blog post explaining Hill & Knowlton’s approach to its social media principles. It would be nice if you could let us know that they’ve been helpful too.