Creativity in Public Relations » starbucks http://blogs.hillandknowlton.com/ryanpeal Creativity, marketing, great ideas, smart thinking, public relations, insights, inspirations, innovations and more. (Formerly known as Ryan's View) Wed, 05 Aug 2009 00:52:54 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Starbucks, Toyota, Dell and Qantas Ask http://blogs.hillandknowlton.com/ryanpeal/2009/06/17/starbucks-toyota-dell-and-qantas-ask/ http://blogs.hillandknowlton.com/ryanpeal/2009/06/17/starbucks-toyota-dell-and-qantas-ask/#comments Wed, 17 Jun 2009 01:18:45 +0000 Ryan Peal http://blogs.hillandknowlton.com/ryanpeal/?p=621 Building relationships that last, that’s what brands are focusing on more and more these days as everyone thankfully has realized you can’t just keep selling, selling and selling to people.  Building relationships around value (versus buying) is a totally different way of doing business for a lot of brands.  A few brands are ahead of the game on this front, recently simply asking their customers “what do you think.”  Here are a few examples I’ve been watching lately:

IdeaStorm
.  This is where Dell asks people to join in on some crowd-sourcing of ideas on how Dell’s products or services can be improved.  The site has a great “promote” or “demote” functionality that moves ideas up and down the list on the home page, and a really simple navigation to view, post, vote or see ideas that have been offered by the community.

Why Not.  Toyota asks people to provide any idea, large or small, related to a few specific buckets of discussion (i.e., safety, water, land, air, community and energy).  It’s flash-heavy so takes some time to load but once there it’s a nice site to browse around.  The ability to add ideas is easy, as is the ability to browse other people’s ideas and to share with friends or to add to a personal commitment list.

My Starbucks Idea.  Similar to Dell, Starbucks simply asks fans to share, vote, discuss and see ideas that are all centered on making Starbucks a better place.  The site has great real-time lists of recent ideas and leader boards of people making comments.  The site has a nice explanation of what happens to the ideas once submitted – their team of “Idea Partners” review them and see where they could fit at Starbucks and presents them to decision makers who see how the ideas can be put to work.  Overall, a great “Q&A” for reference too.

All of Aus.  This campaign recently launched from Qantas, asking Australia what they love about Australia and showing all of the comments on a very cool designed site.  The plans are to turn the comments into a newspaper insert and some other yet to be unveiled ideas.  It doesn’t have the same “help us change the world” as the other campaigns but a good example of company trying something new to engage its fans.

Next time you are thinking of “what’s next” take a moment to review these and other similar campaigns, focusing on entertaining, engaging and having a conversation with your target audiences instead of selling, selling, selling.  You’ll have more fun in the process and your fans will start seeing you as a valued part of their world, not just someone who keeps asking for money.

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